Virtual EMS

event management system

EMS How To's [ back to ems ]

Have a question about how to perform a specific task or why something isn't working the way you think it should? Then you have come to the right place we have answered our frequently asked questions below if you do not find the answer to your question please contact the Event Management department at 503.661.4444 or email us at eventmangment@easthill.org.

Q. What Events need to be Scheduled?
Q. Who can make a reservation?
Q. How do I get an Account set up?
Q. Why will a room not show up?
Q. Why are Services not available with my request?
Q. When do I need accounting to be notified?
Q. How do I know that my request is completed and I am done?
Q. Why will it not let me reserve the date that I want?
Q. Can I bring Food and Beverages for my event?
Q. What is the Cancellation Procedure for a event?
Q. Is there a charge for the room rental and equipment used?

Q. What Events need to be Scheduled?

Any activity sponsored by a ministry of East Hill Church

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Q. Who can make a reservation?

Reservations can be made for Church events by Approved East Hill Church Volunteers and Staff member who has a Virtual account.

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Q. How do I get an Account set up?

Submit an EMS Virtual Account request (see link) noting for which ministry you are working with and your Admin support person.

Click here for EMS Virtual Account Request

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Q. Why will a room not show up?

If you know that the room you are trying to request is available, your requested set up type with your estimated attendance may not be available for this room.

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Q. Why are Resources not available with my request?

The date of your event is within the minimum time a lot meant need to provide the resource you are requesting. For additional assistance contact the service provider or contact Event Management for assistants.

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Q. When do I need accounting to be notified?

Any time that you have money exchanging hand accounting needs to know. Weather it is an offering, donations or fee.

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Q. How do I know that my request is completed and I am done?

Upon check out you will receive a Reservation number this indicates that rooms have been booked.

You will still need to add the additional service indicated in the Planning Phase Worksheet for your event to be processed.

The Implementation phase happens 3 months before your event and again 2 weeks before your event or as information changes. You will receive an email you a reminder to update your information and add additional services.

Your request is complete when you have completed the close out phase after your event.

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Q. Why will it not let me reserve the date that I want?

Your event must be booking at least 10 days in advance. If you have a date that is closer you need to contact the Event Management office in order to reserve the room.

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Q. Can I bring Food and Beverages for my event?

Yes you can supply your own food and beverages for your event please see food handling guidelines.

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Q. What is the Cancellation Procedure for a event?

You are able to cancel either a whole reservation or just a booking in your reservation up to 3 day before your event. If your cancellation falls within the 3 day window you must contact the Event Management office.

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Q. Is there a charge for the room rental and equipment used?

Yes there is a room charge please contact the Event Management office for rates.

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